1. International Shipping Availability
We offer international shipping for our mSLA 3D printers, accessories, and consumables to the EU and US. Orders are processed and shipped from our warehouse in India.
2. Shipping Costs
Shipping costs vary based on the destination, weight, and shipping method. The total shipping cost will be calculated and displayed during checkout. Free international shipping may be available for orders exceeding US$500, depending on the delivery address.
3. Shipping Methods and Delivery Times
- Estimated delivery times for in-stock products:
- Standard Shipping: 5-10 business days
- Express Shipping: 3-7 business days
- Delivery times may vary due to customs processing or local logistics delays.
- Pre-order products: We will ship the product according to the estimated delivery time on the page. After shipment, it takes 5-10 business days for delivery.
4. Customs, Duties, and Taxes
Import duties, taxes, and fees are not included in the product price or shipping cost. These charges are the customer’s responsibility and are determined by your local customs office. Please check your country’s import regulations before placing an order. For local shipments, GST taxes may be applicable, which will be calculated and displayed during checkout.
5. Order Tracking and Packaging
All orders are shipped with tracking. You will receive a tracking link via email once your order is dispatched. We package our mSLA 3D printers securely to prevent damage during transit. Upon delivery, please ensure that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, please contact us at info@maxshapez.com.
6. Shipping Restrictions
Due to import/export regulations or logistical constraints, we may not ship to certain regions. If your country is not listed at checkout, please contact us at info@maxshapez.com. Please note that we are unable to ship to P.O. Boxes and APO/FPO addresses. You may only ship to one address per order. If your order contains items that require shipping to multiple locations, please place separate orders for each address.
7. Ownership, Terms, and Risk
Once the orders have been shipped out (you have received the tracking number or your order status has been marked as complete), they cannot be canceled. If you need to refuse delivery due to force majeure after the package is dispatched from Maxshapez, you are subject to our return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.