2.1. For Unwanted Items
If the Maxshapez 3D Printer that you purchased does not meet your satisfaction but was not confirmed defective by certified Maxshapez technicians, we call such product as “unwanted product”.
- For products in condition unopened (all original tags and labels attached), within 14 days of delivery, you may return them with an “unwanted reason” and get a refund. You are responsible for the shipping fees, and Maxshapez will charge a 5% restocking fee based on the order amount.
- For products in condition open-box and unused, within 14 days of delivery, you may return them with an “unwanted reason” and get a refund. You are responsible for the shipping fees, and MaxShapez will charge a 15% restocking fee based on the order amount.
- For used products or orders beyond 14 days, refunds for unwanted products are not available.
2.2. For Quality-Related / Damaged Issues
- Product is defective when you receive it, within 14 days of delivery, you can return defective items to Maxshapez and get a full refund or replacement, and Maxshapez is responsible for return shipping charges. Or you can ask Maxshapez to repair defective items, and Maxshapez is responsible for repair fees.
- Beyond the 14 days but within warranty, a full refund and replacement are not available, but repair is acceptable. Maxshapez is responsible for repair fees.
- Out of warranty, Maxshapez will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.
2.3. Eligibility for Returns
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, Maxshapez provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.
- mSLA 3D printers can be returned within [e.g., 30 days] of delivery.
- Items must be unused, undamaged, and in their original packaging with all components and accessories included.
- Consumables (e.g., resins, FEP films) are non-returnable if opened.
2.4. Non-Returnable Items
- Customized 3D printers or accessories.
- Clearance or final-sale items.
2.5. Initiating a Return
- To initiate a return, contact us at [email/phone number] with your order number and reason for the return.
- We will guide you through the return process and provide shipping instructions.
2.6. Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or we sent the wrong item. For defective or incorrect items, we may issue a prepaid return label.
Important:
- After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.
- To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).
2.7. Refunds and Processing
- After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7-14 business days of receiving and inspecting the returned item to process your return. We will notify you by email when your return has been processed and move to the next warranty process.
- Refunds will be issued to the original payment method, excluding the shipping cost.